Privacy Policy
690 S. Palisades Dr., Orem, Utah 84097, United States · admin@signmarq.com
This Privacy Policy describes how Signmarq LLC ("Signmarq," "we," "us," or "our") collects, uses, shares, and protects information when you access or use the Signmarq software platform and related services (the "Service"). This Policy applies to all individuals who use the Service, regardless of role or organization.
1. Introduction
Signmarq LLC operates the Signmarq business software platform. This Privacy Policy works together with our Terms of Service at /terms.
By using the Service, you acknowledge this Privacy Policy.
2. Information We Collect
We collect and process information you and your organization provide through normal use of the Service, including:
- Names, email addresses, and profile information
- Company and organization information
- Account and authentication information
- Subscription and billing information (payment card details are processed by Stripe and are not stored by Signmarq)
- Locations, signage information, sign components and specifications
- Vendor information, documents, photographs, submittals, and maintenance records
- Costs, warranties, project information, and related business records
- Communications sent through or in connection with the Service
- Activity and audit information related to use of the Service
- Referral codes entered during onboarding and related attribution information
- Technical information reasonably generated through operating the Service (such as standard server and application logs)
3. How We Use Information
We use information for legitimate operational purposes, including:
- Providing and operating Signmarq
- Authenticating users and maintaining permissions and access controls
- Processing subscriptions and billing
- Sending requested transactional and service communications
- Operating maps, geocoding, and location-related functionality
- Maintaining security and preventing fraud and abuse
- Troubleshooting, improving the Service, and providing customer support
- Complying with applicable legal obligations
5. Sharing Within Organizations
Within a customer organization, information may be accessible to users based on their role and permissions. Vendor portal users may receive scoped access to locations and information assigned to them by the customer organization.
6. Other Disclosures
We may disclose information when required by law, legal process, or governmental request; to protect rights, safety, and security; or in connection with a merger, acquisition, or sale of assets, subject to appropriate protections.
7. International Users and Data Transfers
Signmarq LLC is based in the United States. Signmarq and our service providers may process and store information in the United States and in other countries where they operate.
If you access Signmarq from outside the United States, you understand that your information may be transferred to and processed in the United States and other jurisdictions where privacy laws may differ from those in your location.
We respond to legitimate privacy requests as required by applicable law. Depending on your jurisdiction, you may have certain privacy rights. To submit a request, contact us at admin@signmarq.com.
Signmarq does not represent that it is formally certified as compliant with GDPR, UK GDPR, CCPA, CPRA, or any other specific privacy framework.
9. Data Retention and Deletion
We retain information while your account is active and as reasonably necessary to operate the Service.
We may retain information when reasonably necessary for legal obligations, billing and accounting records, fraud prevention, security, dispute resolution, enforcement of agreements, or other legitimate business purposes.
We do not promise a fixed automatic deletion period or immediate deletion from backups.
Customers and users may request account or data deletion by contacting admin@signmarq.com. We do not currently offer self-service account deletion in the application.
Legal acceptance records may be retained for compliance and audit purposes.
10. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the Service. However, no internet-based system can guarantee absolute security.
We do not guarantee prevention of every cyberattack, zero data loss, or zero unauthorized access.
11. Your Choices and Rights
You may update certain profile information within the Service. Organization administrators manage user access and permissions.
You may cancel your subscription through the Stripe Customer Portal as described in our Terms of Service.
For privacy or deletion requests, contact admin@signmarq.com. Depending on your jurisdiction, you may have additional rights regarding your personal information.
12. Children's Privacy
Signmarq is a business software product and is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children under 18.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the effective date and version when we do. Material changes may be communicated through the Service, by email, or by other appropriate means.
14. Contact Us
Privacy questions and requests may be directed to: Signmarq LLC 690 S. Palisades Dr., Orem, Utah 84097, United States admin@signmarq.com